ST Properties

Sales

ST Properties is an estate agency offering expert residential sales services across Stoke-on-Trent and all surrounding areas. We provide tailored support to homeowners at every stage of the selling process, including property valuations, professional photography, detailed floor plans, and marketing across a range of online platforms. Our team conducts accompanied viewings and uses skilled negotiation techniques to help achieve the best possible sale price. We guide clients through each step of the process, and coordinate with solicitors, surveyors and other parties, on their behalf, to ensure a smooth and successful sale. At ST Properties, our service is responsive, results-driven, and rooted in a strong commitment to client satisfaction. We offer honest advice and dependable support from the first consultation to completion.

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ST Properties Estate Agent To Let board with image of Susie Copeland and company info

Lettings

ST Properties has a long-standing reputation for managing rental properties on behalf of private sector residential landlords throughout Stoke-on-Trent and Staffordshire. With over 20 years of experience, local expertise and a deep understanding of the regional property market, we provide a comprehensive range of letting agency services for landlords and tenants alike. Our services include property marketing, tenant finding and referencing, tenancy agreements, property inventories, check ins and check outs, rent collection and arrears management, deposit handling, property inspections, compliance, and repairs and maintenance. Services are offered on a let only basis or as part of a fully-managed package. You let us know your needs, and we meet them in a way to suit you. At ST Properties we are committed to offering a service that is tailored to our clients' needs.

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Susie & Jody Copeland standing next to each other

YOUR GO-TO ESTATE & LETTING AGENCY FOR PROFESSIONAL PROPERTY SERVICES

At ST Properties, based in Stoke-on-Trent, we’re proud to offer a complete and professional service across residential sales, lettings, and property management. As a family-run business, we prioritise a personal, responsive approach, delivering high-quality support tailored to each client’s needs—whether you're selling your home, buying a property, or letting one out.

Directors Susie and Joe bring over 20 years of hands-on experience in the property market. In addition to managing client portfolios, they have successfully built and managed their own property investments, with direct involvement in everything from turn-key buy-to-lets to full renovations and residential sales. Their background in both buying and selling homes gives them a well-rounded perspective and a deep understanding of the sales process, while their lettings expertise ensures your property is managed with care and precision.

This practical, real-world knowledge means Susie and Joe are ideally positioned to guide clients confidently through every stage of their property journey. Whether you're preparing to sell, searching for a new home, letting a property, or managing tenants, ST Properties is committed to making the process smooth, informed, and stress-free.

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Our Service Fees

Text: "Sell your home for only 0.75% ultra competitive rate".

Residential Property Sales

Property & Tenant Management

Residential Property Sales

With a competitive fixed fee of just 0.75%, we offer a professional and transparent sales service designed to get you the best price for your property with minimal hassle. Our experienced team will handle everything from valuation and marketing to viewings and negotiations. You can sell your home with confidence, knowing you're getting top-tier service without overpaying. ST Properties, estate agents stoke-on-trent, property management stoke-on-trent & letting agents staffordshire.

Click here to see the full fee schedule

Tenant Finding

Property & Tenant Management

Residential Property Sales

Why give away your first month's rent?

ST Properties, estate agents stoke-on-trent charge a low cost, clearly defined fixed fee for our tenant finding service, regardless of your monthly rental value, without compromising on quality.

With no additional charge for floor plans, to let boards or property inventories, our tenant finding service really is fully comprehensive. ST Properties, letting agents staffordshire & property management stoke-on-trent

Click here to see the full fee schedule

Text: "Full management from only 7.5% ultra competitive rate".

Property & Tenant Management

ST Properties, letting agents staffordshire provide a fully managed service to property landlords at ultra-competitive rates.

Single-let (whole house) property management stoke-on-trent is offered at 9.5%, reduced to 7.5% for landlords with 3 or more properties. HMO management is offered at 9.5%. With access to our in house maintenance team, delivering excellent workmanship, landlords benefit from a reliable and cost-effective repairs and maintenance service. ST Properties, estate agents stoke-on-trent.

Click here to see the full fee schedule

Key considerations when selling your home

Landlords, what should you expect from a professional letting agency?

Accurately valuing your property

Getting your property valued correctly is essential. Pricing your property too high can put off potential buyers, leaving it sat on the market for longer. Undervaluing your property, on the other hand, means you missing out on potential profit. The right valuation ensures your property attracts serious buyers quickly. Estate agents, like ST Properties, estate agents stoke-on-trent have detailed knowledge of the local property market, recent sales and current trends. This data and insight can be used to provide an accurate and realistic valuation of your property, maximising your chances of achieving the best possible sale price, in a decent timeframe. A correct valuation also helps you plan your finances better, whether that's your next property purchase, investing elsewhere or paying off debts, because you'll have a clear, realistic idea of what your property is worth, and what you will achieve financially.

Presentation and kerb appeal

First impressions matter! Preparing your home for sale will likely lead to more interest and better offers. Take time to declutter, clean, finish off those small unfinished repairs and think about rearranging your belongings to highlight space and features within the property. Outside, cut back overgrown shrubbery, mow the lawn, and clear any rubbish or debris. Remember, the front of your property is the first thing people see, before they even step foot inside. Estate agents can advise on presentation and staging, and highlight unique selling points to justify the asking price.

Professional marketing

Using an estate agent to professionally market your property will maximise the potential of selling for the best possible price. High quality listings, with photos, video tours, informative descriptions and floor plans will positively showcase your property to any potential buyers, inviting more interest. Listing the sales advert across various online portals, social media, and local networks, which estate agents like ST Properties have access to, will increase visibility and reach a wider audience. Without using an estate agent, you risk missing out on marketing platforms, reducing exposure and slowing down the property sale.

Viewings

Having an estate agency conduct viewings is crucial for maintaining impartiality and securing the best outcome. As professionals, they provide a neutral perspective, allowing potential buyers to view the property without the emotional influence of the owner being present. This creates a more relaxed environment, encouraging honest feedback and open discussion. Buyers often feel more comfortable asking questions or expressing concerns, which can be valuable in negotiations. By staying objective and detached, estate agents focus on highlighting the property’s strengths while handling any objections calmly and professionally, ultimately helping to secure a quicker, smoother sale. ST Properties offer viewings 7 days a week, which can be booked outside of traditional office opening hours, meaning greater flexibility and increased viewing opportunities, improving the likelihood of a quick sale.

Legalities

Missing key steps, failing to adequately vet buyers, and mishandling legal requirements can cause delays, failed sales, or liability issues. Having an estate agent to guide you through the entire selling process, ensuring your price reflects all legal or structural considerations that might affect value, will minimise the potential pitfalls and delays. An estate agency, like ST Properties, can support you with getting key documents ready (for example, title deeds, warranties, compliance certificates, and EPC) to help speed up the process once a buyer is found.

Negotiating

Letting an estate agent handle negotiations during a property sale is essential for achieving the best result. They bring experience, market knowledge, and emotional neutrality to the situation —something that’s hard for a seller to maintain when it’s their own home. Buyers often try to negotiate more aggressively when dealing directly with a seller, with sellers accepting lower offers or making costly concessions. Having an understanding of buyer psychology and market dynamics, an estate agent, like ST Properties, can manage expectations, counter low offers effectively, and avoid emotional decision-making. They can ensure that all communication remains professional and focused on securing the best possible price and terms for your property. If multiple offers come in, an estate agent can guide you on the best offer based on the buyer's position, not just price.

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Landlords, what should you expect from a professional letting agency?

A worthwhile letting agent will understand the area’s rental demand, pricing trends, and tenant expectations, allowing them to market your property effectively, attract the right tenants, and achieve the best possible rental return.

Clear communication and transparency are key qualities landlords should expect from a letting agency. Regula

Clear communication and transparency are key qualities landlords should expect from a letting agency. Regular updates on viewings, tenant feedback, rent collection, and any property-related issues are essential in building trust and ensuring that you stay informed at every stage of the letting process. A good agency will act as a clear and responsive point of contact between landlord and tenant, ensuring that issues are resolved efficiently and expectations on both sides are managed appropriately.

Look for agents, like ST Properties, letting agents staffordshire who offer a comprehensive range of services that support landlords through the entire tenancy cycle, designed to make the letting process as smooth and stress-free as possible. From high-quality marketing and thorough tenant referencing to drafting compliant tenancy agreements and managing ongoing maintenance, the agency should handle the day-to-day demands so you don’t have to.

Trusted letting agents will clearly display their service terms, including transparent fee structures, as ST Properties do, so landlords know exactly what to expect. Keep a look out for accreditations, memberships and partnerships that an agency has, which indicate a commitment to industry standards and ethical practices.

By partnering with the right agency, you can protect your investment, save time, and ensure a professional standard of property management stoke-on-trent.

ST Properties, estate agents stoke-on-trent.

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Why are ST Properties the right letting agent for landlords?

Landlords, what should you expect from a professional letting agency?

Why are ST Properties the right letting agent for landlords?

The ST Properties team of estate agents stoke-on-trent is well-equipped to handle all aspects of tenant and property management stoke-on-trent . We have over 20 years' experience of being portfolio landlords ourselves with buy-to-let properties in Stoke on Trent and surrounding areas, and over 15 years' experience of managing other people's properties, so we understand what it takes to correctly manage your rental investment. You can have peace of mind knowing that your property investment is in safe hands. ST Properties, letting agents staffordshire.

The Directors of ST Properties pride themselves on being both active landlords and dedicated letting agents, bringing a hands-on, practical approach to every aspect of property management. They don’t operate solely from behind a desk—they're out in properties every day, coordinating and project managing works, carrying out inspections, and maintaining strong, proactive communication with tenants. This direct involvement allows them to respond quickly to issues, build strong relationships with tenants, and ensure that every property they manage is maintained to a high standard. Their presence on the ground gives them valuable insight into the real-time needs of both landlords and tenants. At ST Properties, we believe this personal approach sets us apart and ensures the highest level of service at every stage of the letting process.

Whether you’re new to the rental property market or a longstanding landlord with a growing portfolio, ST Properties is committed to delivering the same high-quality service to every client. We understand that every landlord’s needs are different, which is why we tailor our approach to suit your individual goals and preferences. From your first rental to managing multiple properties, we offer expert guidance, consistent communication, and a proactive management style that puts your investment first. Our team is always available to offer support and practical advice, no matter where you are on your property journey.

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Click here to find out more about ST Properties

ST Properties in Stoke-on-Trent is an independent, family-run estate agency led by Susie and Joe Copeland, offering expert services in both residential property sales and lettings, in Stoke-on-Trent, Staffordshire, and surrounding areas.

Our tailored sales services for homeowners and investors, include accurate and reliable property valuations, strategic marketing, viewings, and negotiation support to help achieve the best possible price. Our deep knowledge of the local market ensures a smooth and successful sale.

With a strong track record of working with private landlords, out-of-area agents, and property managers, ST Properties delivers comprehensive lettings services—from sourcing reliable tenants to inspections, rent collection, maintenance, legal compliance, and 24/7 tenant support.

Whether you're selling or letting, book a free market appraisal to see how ST Properties can help you maximise your investment. Stoke-on-Trent remains a strong location for both sales and rental markets, offering excellent value and long-term growth potential.

Follow ST Properties on social media, including Facebook, for updates, market news, and a behind-the-scenes look at our work.

Frequently Asked Questions

Please reach us at info@st-properties.co.uk if you cannot find an answer to your question.

What geographical areas do you work in?

At ST Properties we work in areas up to approximately 45 minutes from Stoke city centre, allowing us to effectively serve all of Staffordshire as well as selected areas of Shropshire, Cheshire and Derbyshire, including Derby, Nantwich, Crewe, Market Drayton, Telford, and Macclesfield.

Proudly based in the heart of Stoke-on-Trent, ST Properties is committed to delivering a personal, responsive service to both clients and tenants. We aim to respond to all enquiries promptly, ideally on the same day or by the next working day, because we understand the importance of timely communication. Working within specific geographical boundaries allows us to deliver on this commitment.

In addition, we offer services to out of area landlords, property managers, and anybody wanting to sell their property, if their property is located in our operational area.

As Letting Agents, what rental types do you support?

ST Properties offer services to local and out-of-area landlords across a range of rental property types, including whole house rentals, flats, professional lets, house shares, HMOs (Houses in Multiple Occupation), short-term lets and holiday lets.

I'm attracting poor tenants, what am I doing wrong?

If you’re consistently attracting poor-quality tenants, such as those who default on rent, damage property, or fail to meet tenancy terms, it could be down to one or more of the following factors:

- Weak marketing: relying on limited marketing means you are potentially missing out on better quality tenants.

- Inadequate tenant referencing: not thoroughly checking tenants' backgrounds can result in offering tenancies to unsuitable tenants.

- Poor property presentation: clean, well-decorated and well-maintained homes attract more responsible tenants.

- Low rent: underpriced properties tend to attract more desperate applicants, not necessarily suited to the property or the landlord.

- Rushed letting: accepting the first applicant rather than sticking to your criteria.

- Poor communication: not setting clear expectations can contribute to disputes between landlords and tenants

- Not issuing robust contracts: using inadequate tenancy agreements can lead to complications during a tenancy and when a tenancy comes to an end.

Using a reputable letting agency, like ST Properties, can ensure that the above risk factors are minimised. We advise landlords on rental price and give advice on how to present their property before professionally marketing it across a range of marketing platforms. We conduct comprehensive screening of applicants, including meeting them face-to-face, before offering a legally compliant, robust tenancy agreement. Expectations are set out clearly at the beginning of the tenancy, and effective communication between us and the tenants continues throughout the duration of their tenancy. We can take care of all maintenance and repairs ensuring the property remains in a good condition. In the unfortunate event that something does go wrong, ST Properties can support with rent arrears, deposit handling, disputes, and in worst case scenarios exiting tenants.

ST Properties – Family-Run Estate Agents in Stoke-on-Trent

ST Properties is a family-run estate agency based at 63 James Street, Stoke-on-Trent, ST4 5HR. With over 20 years of experience as portfolio landlords and property managers, we specialize in residential property sales, lettings, and management across Stoke-on-Trent, Staffordshire, and nearby areas.We offer:

Fixed sales fee of 0.75%
Tenant finding services from £295
Property management from 9.5% for single lets and HMOs, or just 7.5% for landlords with three or more properties

Our services include accurate property valuations, professional photography, floor plans, marketing on leading online platforms, accompanied viewings seven days a week, tenant screening and referencing, rent collection, arrears management, property inspections, and in-house maintenance coordination. We handle all legal compliance and documentation, ensuring smooth sales and lettings for homeowners and landlords.We support a wide range of properties, including houses, flats, house shares, HMOs, short-term, and holiday lets. Our approach is transparent, flexible, and tailored to your needs.

Contact us today on 01782 898 502 or info@st-properties.co.uk for expert, personal service from trusted local estate agents.

We’re available Monday to Sunday, 8:00 to 19:00, and offer viewings outside traditional office hours for your convenience.Get in touch:

Phone: 01782 898 502
Email: info@st-properties.co.uk
Website: www.st-properties.co.uk

ST Properties is registered as JSC ST Properties LTD, company number 12729797.

Mon	08:00 – 19:00
Tue	08:00 – 19:00
Wed	08:00 – 19:00
Thu	08:00 – 19:00
Fri	08:00 – 19:00
Sat	08:00 – 19:00
Sun	08:00 – 19:00

Property management made simple by expert estate agents stoke-on-trent

Sales

Lettings

YOUR GO-TO ESTATE & LETTING AGENCY FOR PROFESSIONAL PROPERTY SERVICES

Our Service Fees

Residential Property Sales

Property & Tenant Management

Residential Property Sales

Tenant Finding

Property & Tenant Management

Residential Property Sales

Property & Tenant Management

Property & Tenant Management

Property & Tenant Management

Client Testimonials

Key considerations when selling your home

Landlords, what should you expect from a professional letting agency?

Landlords, what should you expect from a professional letting agency?

Landlords, what should you expect from a professional letting agency?

Landlords, what should you expect from a professional letting agency?

Landlords, what should you expect from a professional letting agency?

Why are ST Properties the right letting agent for landlords?

Landlords, what should you expect from a professional letting agency?

Why are ST Properties the right letting agent for landlords?

Our accreditations, memberships & partners

GET IN TOUCH

ST Properties Estate Agents, Sales & Lettings

Hours

Frequently Asked Questions

ST Properties – Family-Run Estate Agents in Stoke-on-Trent

Property management made simple by expert estate agents stoke-on-trent

Sales

Lettings

YOUR GO-TO ESTATE & LETTING AGENCY FOR PROFESSIONAL PROPERTY SERVICES

Our Service Fees

Residential Property Sales

Property & Tenant Management

Residential Property Sales

Tenant Finding

Property & Tenant Management

Residential Property Sales

Property & Tenant Management

Property & Tenant Management

Property & Tenant Management

Client Testimonials

Key considerations when selling your home

Landlords, what should you expect from a professional letting agency?

Landlords, what should you expect from a professional letting agency?

Landlords, what should you expect from a professional letting agency?

Landlords, what should you expect from a professional letting agency?

Landlords, what should you expect from a professional letting agency?

Why are ST Properties the right letting agent for landlords?

Landlords, what should you expect from a professional letting agency?

Why are ST Properties the right letting agent for landlords?

Our accreditations, memberships & partners

Join Our Mailing List

GET IN TOUCH

ST Properties Estate Agents, Sales & Lettings

Hours

Frequently Asked Questions

ST Properties – Family-Run Estate Agents in Stoke-on-Trent

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