Frequently Asked Questions | ST Properties, Stoke-on-Trent

We advertise your property on Rightmove, our company website, and social media channels like Facebook and LinkedIn. This ensures maximum exposure to qualified tenants searching for houses and flats to rent in Stoke-on-Trent and surrounding areas.

To see how we list properties, check out the ST Properties listings page.

Our full management covers property marketing, tenant referencing, tenancy agreements, rent collection, arrears management, regular inspections, maintenance coordination, and 24/7 support for both landlords and tenants. The ST Properties fee schedules display full details about services & fees.

We use a detailed tenant questionnaire, credit and reference checks, and employment verification to ensure only reliable, working tenants are placed in your property.

We specialise in the ST1, ST4, ST5 & ST6 postcodes, but also cover Stoke-on-Trent, Staffordshire, and nearby areas including Newcastle-under-Lyme. We focus on single lets and terraced houses, offering high rental yields for local landlords.

Our sales fee is a fixed 0.75%, making us one of the most competitive estate agents in Stoke-on-Trent. There are no hidden extras—just straightforward pricing. Our fee schedules are downloadable and displayed on our Services & Fees page.

All maintenance is handled by our in-house team at £35/hour plus materials. We don’t add any commissions to outsourced jobs, ensuring you pay only for the work done.

Our tenant finding service starts from £295 (fixed fee), which includes marketing, viewings, referencing, and all paperwork..

Urgent maintenance issues reported by tenants are usually addressed the same day or next day by our in-house team, ensuring minimal disruption and fast resolution.

We manage a portfolio of a range of property types, from 2-bed terraced houses to 5 bed detatched house, single lets & HMO's. We support landlords of all types, and all rental concepts including house shares & short term lets. 

We handle every aspect of property management, from tenant sourcing to legal compliance and maintenance, so landlords can enjoy hassle-free letting and peace of mind. We have a dedicated page for landlords, which provides useful information about the rental journey.

All deposits are registered and protected in a government-approved deposit protection scheme, meeting all UK legal requirements. We also offer deposit alternative schemes such as Reposit. Check out the ST Properties accreditations page for more info.

We have a proactive arrears management process, including prompt communication and legal support if required. We aim to resolve issues quickly to protect your rental income.

Tenants can report faults via our Estate Agent software, by phone, or by contacting us directly. We guarantee a response within two hours and aim to resolve urgent issues within 24 hours.

Most tenancies start with a 12-month agreement and then roll on monthly. The average tenancy length with us is over four years, reflecting our focus on long-term, stable lets.

Our valuations are based on current market data, recent local sales, and our 20+ years’ experience as landlords. We provide realistic, accurate valuations to help you achieve a quick sale at the right price. We have a dedicated page for sellers, full of useful information about the sales journey.

On average, selling a property with ST Properties, most sales complete within three months from listing, depending on market conditions and property type.

ST Properties is a family-run business with over 20 years’ landlord experience, offering hands-on, 24/7 support, ultra-competitive fees, and an in-house maintenance team for faster, more affordable repairs.

Look for an agent with local market expertise, transparent fees, strong compliance, and a proven track record. ST Properties offers personal service, clear pricing, and fast tenant placements for landlords in ST4, ST5, and surrounding areas.

Prepare your property to a clean, safe standard, price it competitively, and use an agent like ST Properties that advertises on Rightmove, social media, and local channels to attract quality tenants fast.

You must have a valid gas safety certificate, EICR (electrical report), EPC, and ensure deposit protection. ST Properties manages all compliance requirements for landlords in Stoke-on-Trent and Staffordshire.

We use proactive marketing, fast tenant referencing, and maintain properties to a high standard. Most of our lets are filled within 3–4 days, minimizing rental voids for landlords.

Rental yields for 2-bed terraced houses in ST4 and ST5 typically range from 7% to 9%. ST Properties can advise on the best property types for high returns.

View available listings, book a viewing, and complete our tenant application and referencing process. We require proof of employment, previous landlord references, and a credit check.

Tenants should ensure properties are fully compliant, understand their tenancy agreement, and know how to report maintenance issues. ST Properties provides clear guidance and fast support for all tenants.

We handle everything from valuation and marketing to viewings, negotiation, and legal paperwork. Our fixed sales fee is just 0.75%, making us one of the most competitive agents locally.